The Catholic Company

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The Catholic Company

100% Would buy here again

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S
Salem
I ordered a Statue of Our Lady, which was not provided to me despite the fact that we paid the full price of $127. There was no solid reason offered to excuse the non-delivery, as they stated it wa...Read on

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    Statue

    I ordered a Statue of Our Lady, which was not provided to me despite the fact that we paid the full price of $127. There was no solid reason offered to excuse the non-delivery, as they stated it was due to a shipping difficulty, and the item was returned to their shop. I'm not sure how fair it is to charge me for postage when the item I ordered was never delivered. My account was only credited with $77, and the balance was never repaid.
    Being a Christian organization, it's quite upsetting to see how they can deceive online shoppers. Before charging the whole rate, they should make sure the address is deliverable. Because this is not a customer's fault, a full refund should have been issued, especially during these tough times when they should not be playing with people's emotions on religious grounds.


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