Lensmart
Reviews, experiences and complaints
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Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Progressive lenses
DO NOT buy progressive lenses. Please read to the end. When they are wrong they will blame you and only refund 70% and 10% of your purchase. If they try to correct them they will only give you 50% back and you will pay shipping for return.
Prescription glasses
My first time ordering from lensmart was a bad experience. Ordering was simple, they were quick to take my money but I waited over a month for my glasses. When I finally recieved my glasses I was very disappointed. I paid extra to have then shaved down and they did a sloppy half ass job at it, they were uneven. I had a heck of a time getting quick responses from customer service for a refund, they took up to 3 days responding to my emails and the phone number listed doesn't even work. Finally I got ahold of someone and instead of agreeing to give me a refund they tried to tell me to pick different frames but I would have to pay the difference. No thanks. I said I didn't like any other frames because I wasn't about to wait another month. Finally they agreed to send me a refund but only 70% of what I paid, not only that I had to pay for my own shipping to send them back! So I basically only got back half of what I paid be ause I was out $10 more dollars for shipping costs. Very poor customer service and lame refund policy! I WILL NEVER ORDER FROM LENSMART AGAIN AND I WOULD STRONGLY RECOMMEND YOU TO SPEND YOUR MONEY ELSEWHWERE!!!!! I have ordered from eye buy direct and zeelool and they have not disappionted me. Lensmart is a scam. They don't care about you as a customer, they just want to take your money and not honor their refund policy. If you're thinking about making a purchase with them DON'T DO IT!
glasses
I was notified 1 pair I ordered would not work with my prescription; selected a second pair and paid the difference. I received 1 pair and only the difference I paid, not the amount I paid for the pair. I cant get a hold of anyone that can actually help me. Also, this was 9/20....still trying to just get my refund. Stay away.
a pair of nonprescription glasses
TERRIBLE. Don't order from this group.
TERRIBLE.
1. I ordered glasses 22 days ago
2. Tracking says it has not yet been received by USPS although a label was created, thus the tracking number.
3. Where are my glasses?
4. I have emailed customer service twice. Each time I get a cut and paste response. I asked point blank, Where are the glasses? Do you actually know where these glasses are on the surface of the Earth? The response is to "Please confirm your order number."
THIS IS A CHINESE COMPANY. I have nothing against the Chinese, but you need to be clear about shipping times and place or origin.
I believe my glasses are stuck on a ship possibly or maybe just plain lost.
The problem is I am at an RV park and took their original statement of 20 days to get the glasses as truth. IT IS NOT!
What is more the customer service does nothing to follow-up or give further info. Please tell me the glasses are coming from China and may well be in transit. Do you have a way to track their location from the time it leaves your factory in China till it makes it to USPS here in the USA? What does that tracking say?
So completely frustrating and I just hate it when companies don't disclose information about who and what they are. I will never deal with this group again. I hope I can somehow get these glasses before I leave Houston in another month. I have very little hope that I will ever get my $76 back if the glasses are lost or arrive after I leave the city.
Date of experience: November 28, 2022
Prescription glasses
Worst company to order from. I ordered my glasses almost a month ago, same damn answer, in transit. I will NEVER support this company again and lost my $79,
5 pairs of glasses
I ordered 5 pairs of glasses. The first two were low quality, but okay for the price. The next 3 pairs were awful for quality. The front of the glasses had been assembled with hot glue and it was all over the glasses! Ridiculous! I asked for a return and they did not want to return all the money, but half of it. Their customer service takes forever to respond. After 5 months asking for my refund, I was told I had to pay for the shipping (which costed way more than my order) and I would get half of what I paid for back. This is terrible!
Eyeglasses
I placed an order on 12/8/2022. It was shipped on 12/13/2022. Showed given to a local carrier. It's been sitting there ever since. I called USPS for a status. They said they are waiting on the pkg from the local carrier and once they get it, it can be delivered the next day. I emailed lensmart 4 times and kept getting the same response which is what I see when tracking it: just took my money and will not refund me. I'm contacting PayPal.
We confirm receipt of your Email.
Please confirm your Order No.: CC0938608216842337
This shipment is handled by: USPS
Tracking Code: 92612903017223000186104661
It shows: 2022-12-12 05:03 Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 5:03 am on December 12, 2022 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date.
Sorry, your post office has picked up the order and will be updated in progress.
Eyeglasses
Crap. They were blurry. Ordered on the recommendation of a friend b4 she realized hers were blurry. Mine are blurry too.
Eyeglasseswithprogressivelenses
Like many reviews I'm seeing, I ordered progressive lenses and there was no quality to speak of. They were like a plastic magnifying glass. Couldn't see anything in front of me.
I contacted Lensmart via FB messenger and by email. The agent on FB was only evasive and would do things like send a comma or period to my facebook messenger in the middle of the night so my phone would chime.
Finally I got an RMA and return the glasses by express certified mail. They were received in Ontario on Dec 19. Lensmart will not even acknowledge that they have received them. They actually sent me a photo of someone else's glasses and said, "Are these yours?" I could clearly see the name and address was not mine in the photo.
I tried to make a claim via PayPal, but they would not refund due to the purchase not being eligible and the vendor being a scammer.
I documented everything, took pictures, and have receipts, but that doesn't seem to matter.
Today is Jan 19 and they've had my return for a month. No response to any of my correspondence.
They are a complete and total scam. After a short time you will see that most of the customer photos and reviews on FB and community are from fake accounts.
readingglasses
i received my glasses and could not see a thing out of them. they looked like magnifying glasses and i only wear readers.
i contacted customer service and they offered me 15% off my next pair. I will not be purchasing anything else from this company.
i’ve only had them 2 weeks and i’ve been trying to return them for a week.
this was a waste of time and money.
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