Lensmart
Reviews, experiences and complaints
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Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Wrongprescriptiontwice
I received glasses and the prescription is wrong they sent me my prescription back ask me if that was my prescription and told them yes it was but its wrong I can't see out of them, first they seem like they didn't want to work with me then they told me they will send me new lenses, so finally after another 3 more weeks they sent them back to me to put in my self, and they are also wrong I know what I can see out and it's not those lenses, I can not see distance or up close. I have tried to get assistance through email customer service and messenger. Both tell me to adapt, like I can change my vision. I just want to return and cannot get help. And of course them taking so long to get back to me they won't refund me, And this is what they tell me its so frustrating...
Thank you for taking the time to contact us.
We apologize for your lenses, but we made them to your specifications and prescription.
Thank you for your patience and understanding.
SingleVisionLens
Placed an order on September 20, 2023, they are STILL “Under Manufacturing”. I have emailed SO many times and they continue to give the same response. Mind you, I have single vision, and I didn’t get anything other than my prescription. No engraving no nothing. Yet they refer me to their website….. that states manufacturing single vision takes 3-5 business days. If I could roll my eyes any harder they would fall out. I was literally going to drop Zenni to come here. Absolutely no way no how. Let me not forget to mention I ordered 3 pairs of bifocals for my husband and 4 pairs of single vision for my daughter from Zenni on September 20th also, and those were delivered on September 25th. Make it make sense.
LensmartisaTERRIBLEcompany
Lensmart is a terrible company. Based on my experience, I recommend you look elsewhere for eyeglasses. You certainly cannot rely on their published return policy. They do not honor it. Customer service is nonexistent. My advice is to avoid Lensmart.
Prescriptionglasses
Stay away from this company. I wish I read the reviews beforehand...
Placed and order yesterday morning and realized the glasses were the wrong size. Sent them two emails in the late afternoon requesting to cancel the order while it was still pending. C31765660915286357
Wake up to an email this morning saying the order will be shipping soon. They had plenty of time to cancel the order before "customizing" it. Unbelievable. Do not use this site.
Highperscriptionglasses8to10
The glasses I received were broken. The ear stick for my frame wasn't connected to the frame at all. It's taken almost a week for their support to agree to replace per their policy. They're now saying since I left an honest review in the frame quality, they won't replace my glasses until I remove it or give them 5 stars. If they send another damaged frame, they won't do anything to fix it per their support. I'd they don't replace free of charge I will be filing a fraud case through PayPal and my bank
FakeTransitionalLenses
This company is a scam. They advertise lenses that are prescription free transition lenses, but they don't actually transition. So they charge you an extra $7 for the transition and then when you get them they don't actually change.
When I reached out to their customer service, I was asked to provided photos, which I did, then I was asked to provide a video in bright sunlight, which I did (you can literally see the glare of the sun in all the photos), and at first they offered to send my a new pair of lenses at that I could reinstall myself, which i said ok to just to be done with it, and then they took it back and said they wanted further proof that the lenses didn't work. After sending what I felt would be sufficient proof to them I decided that writing a review was the only way they might change their tune and start actively helping their customers instead of trying to blow them off and steal their money.
Eyeglasses
Beautiful glasses on line. Frames were excessively heavy. Description of glasses said large. They were extra large. Prescription was blurry. Three emails to customer service and no response. No address given for returns or working phone number. These glasses cost $100. Poor service and misrepresentation of product.
a pair of nonprescription glasses
TERRIBLE. Don't order from this group.
TERRIBLE.
1. I ordered glasses 22 days ago
2. Tracking says it has not yet been received by USPS although a label was created, thus the tracking number.
3. Where are my glasses?
4. I have emailed customer service twice. Each time I get a cut and paste response. I asked point blank, Where are the glasses? Do you actually know where these glasses are on the surface of the Earth? The response is to "Please confirm your order number."
THIS IS A CHINESE COMPANY. I have nothing against the Chinese, but you need to be clear about shipping times and place or origin.
I believe my glasses are stuck on a ship possibly or maybe just plain lost.
The problem is I am at an RV park and took their original statement of 20 days to get the glasses as truth. IT IS NOT!
What is more the customer service does nothing to follow-up or give further info. Please tell me the glasses are coming from China and may well be in transit. Do you have a way to track their location from the time it leaves your factory in China till it makes it to USPS here in the USA? What does that tracking say?
So completely frustrating and I just hate it when companies don't disclose information about who and what they are. I will never deal with this group again. I hope I can somehow get these glasses before I leave Houston in another month. I have very little hope that I will ever get my $76 back if the glasses are lost or arrive after I leave the city.
Date of experience: November 28, 2022
5pairglasses
If there was less than 1, that would be their review. Most pathetic customer service you will ever deal with. The glasses I received were kids glasses, NOTHING like shown in picture. The lens they added were a magnifying glass, thought I was spinning in a tunnel when I put on. I sent a complaint 5 minutes after receiving them. It’s been a week now, they have done nothing but argued with me that they are correct. I have 25 pairs of glasses from other online that are 100%. Never have I ever dealt with people like this company. I’m waiting for my refund, these are the worse tho g I have ever purchased. Dont do it. I have done contact us and done email. Next step is an attorney. They don’t do satisfaction guarantee. Their response is to contact them. FYI. I have sent multiple numerous emails. NO response. I have chatted on messenger. Argued with no resolution. So don’t ever believe them
Perscriptionglasses
Whatever you do DO NOT ORDER FROM…
Whatever you do DO NOT ORDER FROM LENSMART.
They have horrible customer service! I purchased 2 pairs of glasses and they produced the lenses incorrectly.
They refuse to give me a refund when they made a mistake.
They want me to pay to ship the glasses back and then they will refund 75% of the lenses and 100% of the frames.
In what world does the customer need to pay because a company delivered the product incorrectly.
The customer service is horrible and they refuse to fix the issue. I tried to have the lenses sent to an address and they cannot guarantee delivery within a 4 week period.
The will also not refund my money for a mistake they made.
They BUY good reviews by sending free glasses to people on social media. The production is a lot longer then stated online. I even paid for a faster delivery and they missed that deadline.
And when they make a mistake the consumer pays for it.
RUN...... do not purchase anything from this company.
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