Lensmart

Reviews, experiences and complaints

Order 2.8
Service 2.3
Price 4.3
Delivery 3

Total

3.1
5.3% would buy here again

Lensmart

In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.

Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.

About Lensmart

Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.

Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.

Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.

Channels through which Lensmart can be Contacted

The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.

Products and Services of Lensmart

Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.

Shipping and Return Policies of Lensmart

Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.

Compliments, Complaints, and tips for Lensmart

What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

L
Laura 1 year ago
2
I ordered 5 pairs of glasses. The first two were low quality, but okay for the price. The next 3 pairs were awful for quality. The front of the glasses had been assembled with hot glue and i...
J
Jackie 1 year ago
2
DO NOT BUY FROM THEM! I ordered 2 pairs of glasses from this site neither are the right RX, they are not even the same RX as each other. They are refusing to pay for the shipping to make up...
J
Jean Pelletie 1 year ago
2
Bifocals are absolute crap can't see out of them. They refuse to refund my money . Do not buy from this company
P
Peg Scott 1 year ago
2
TERRIBLE. Don't order from this group.
TERRIBLE.
1. I ordered glasses 22 days ago
2. Tracking says it has not yet been received by USPS although a label was created, thus t...
K
KC 1 year ago
2
DO NOT buy progressive lenses. Please read to the end. When they are wrong they will blame you and only refund 70% and 10% of your purchase. If they try to correct them they will only gi...

All reviews ( 57 )

5 pairs of glasses

I ordered 5 pairs of glasses. The first two were low quality, but okay for the price. The next 3 pairs were awful for quality. The front of the glasses had been assembled with hot glue and it was all over the glasses! Ridiculous! I asked for a return and they did not want to return all the money, but half of it. Their customer service takes forever to respond. After 5 months asking for my refund, I was told I had to pay for the shipping (which costed way more than my order) and I would get half of what I paid for back. This is terrible!

L
Laura 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

glasses

DO NOT BUY FROM THEM! I ordered 2 pairs of glasses from this site neither are the right RX, they are not even the same RX as each other. They are refusing to pay for the shipping to make up for their mistake.
Full story:
I ordered two pairs of glasses. I put in the wrong RX at 1st negative version of my positive RX. I call them their call center said all they can do is track orders that have shipped. So I emailed them with a copy of my RX. They promised to correct the RX (I had to resend the image).
When the order came I notice the regulars eyeglasses where not right they kept falling off and the RX seemed to pull at my eye. The sunglasses where just to weak. I emailed Lensmart they 1st tried to say they don't returns. They kept asking for the RX which they had in a prior email. I took the glasses to an eyeglass store they checked the RXs and informed not only are the glasses not my rx they are different RXs from each other. I informed lensmart of this and mentions I did not have the RXs they eye glass store. They askes me almost every email for the RX (Which was in the email chain already.) Finally after wasting over 5 days they agreed to a refund. However they expect me to cover shipping for their mistake. They also tried to lie and say I messed up the RX until I copy and pasted their email which was in the same chain!
DO NOT BUY FROM THEM!

J
Jackie 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Progressive Bifocals

Bifocals are absolute crap can't see out of them. They refuse to refund my money . Do not buy from this company

J
Jean Pelletie 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

a pair of nonprescription glasses

TERRIBLE. Don't order from this group.
TERRIBLE.
1. I ordered glasses 22 days ago
2. Tracking says it has not yet been received by USPS although a label was created, thus the tracking number.
3. Where are my glasses?
4. I have emailed customer service twice. Each time I get a cut and paste response. I asked point blank, Where are the glasses? Do you actually know where these glasses are on the surface of the Earth? The response is to "Please confirm your order number."

THIS IS A CHINESE COMPANY. I have nothing against the Chinese, but you need to be clear about shipping times and place or origin.

I believe my glasses are stuck on a ship possibly or maybe just plain lost.

The problem is I am at an RV park and took their original statement of 20 days to get the glasses as truth. IT IS NOT!

What is more the customer service does nothing to follow-up or give further info. Please tell me the glasses are coming from China and may well be in transit. Do you have a way to track their location from the time it leaves your factory in China till it makes it to USPS here in the USA? What does that tracking say?
So completely frustrating and I just hate it when companies don't disclose information about who and what they are. I will never deal with this group again. I hope I can somehow get these glasses before I leave Houston in another month. I have very little hope that I will ever get my $76 back if the glasses are lost or arrive after I leave the city.

Date of experience: November 28, 2022

P
Peg Scott 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Progressive lenses

DO NOT buy progressive lenses. Please read to the end. When they are wrong they will blame you and only refund 70% and 10% of your purchase. If they try to correct them they will only give you 50% back and you will pay shipping for return.

K
KC 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Prescription glasses

My first time ordering from lensmart was a bad experience. Ordering was simple, they were quick to take my money but I waited over a month for my glasses. When I finally recieved my glasses I was very disappointed. I paid extra to have then shaved down and they did a sloppy half ass job at it, they were uneven. I had a heck of a time getting quick responses from customer service for a refund, they took up to 3 days responding to my emails and the phone number listed doesn't even work. Finally I got ahold of someone and instead of agreeing to give me a refund they tried to tell me to pick different frames but I would have to pay the difference. No thanks. I said I didn't like any other frames because I wasn't about to wait another month. Finally they agreed to send me a refund but only 70% of what I paid, not only that I had to pay for my own shipping to send them back! So I basically only got back half of what I paid be ause I was out $10 more dollars for shipping costs. Very poor customer service and lame refund policy! I WILL NEVER ORDER FROM LENSMART AGAIN AND I WOULD STRONGLY RECOMMEND YOU TO SPEND YOUR MONEY ELSEWHWERE!!!!! I have ordered from eye buy direct and zeelool and they have not disappionted me. Lensmart is a scam. They don't care about you as a customer, they just want to take your money and not honor their refund policy. If you're thinking about making a purchase with them DON'T DO IT!

D
Deiandra Reid 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Eyeglasses

Crap. They were blurry. Ordered on the recommendation of a friend b4 she realized hers were blurry. Mine are blurry too.

L
LINDA PRICE 1 year ago
Order
4
Service
2
Price
2
Delivery
2
Total
2.5
Would buy here again?

Prescriptioneyeglases

Do not order glassed from this company. I ordered progressive glasses and uploaded my prescription from my optometrist. The prescription was so off that when I put them on it made me nausea. They say they want proof that they aren't correct. There website states they give a full refund up to 7 days. They keep asking for my prescription over and over and I keep sending. Do yourself a favor and don't buy through this awful company!

K
Kim 1 year ago
Order
2
Service
2
Price
4
Delivery
2
Total
2.5
Would buy here again?

glasses

DO NOT use this company

DO NOT use this company. They took my money and sent me the wrong glasses THREE TIMES! And now, won't give me a refund. I've been dealing with them for three months and they've been awful! Don't do it! Not worth it!!!

K
Kathryn 9 months ago
Order
2
Service
2
Price
4
Delivery
2
Total
2.5
Would buy here again?

2prsofglassesandtheirmistake

Ok, am going to do more VERY negative Reviews on the internet. STOP asking me if my
prescription is correct! YES it IS correct but you got the distance and reading backwards!!!
These people will NOT make their mistake right!
Scammers and bad techs!

n
nell 10 months ago
Order
4
Service
2
Price
2
Delivery
2
Total
2.5
Would buy here again?

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