Lensmart
Reviews, experiences and complaints
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Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Frameswithclearplasticbifocallenses
TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form; I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT.
Eyeglasses
DO NOT BUY GLASSES FROM THIS COMPANY. They do not know how to manufacture progressive lenses, sent me lenses that look like I am seeing through a fish bowl. Tried over and over to get a refund. No luck. Again, I urge anyone and everyone not to waste your money on this company. Go with Zenni. My Zenni’s are perfect.
Len
This company cannot manufacture progressive lens. I should have read reviews before purchasing from them.
You cannot call the company. Only email and they only respond in the middle of the night. So it takes entirely too long to communicate.
They argue with you too and act like you're new to wearing glasses and don't know what you're talking about.
The "progressive " lens they sent me are blurry except for a fingernail size right in the middle. They tried telling me that's how progressive lens are made. What I received feels like looking through a fishbowl.
I emailed back and forth with Lensmart for two weeks. Was able to prove they didn't manufacture the lens correctly and they offered to regund 70% of my purchase. Only 70% even though they made the lens wrong! I also have to pay to ship the glasses back to them. So I'd lose more money!
My eye doctor looked at these glasses, laughed and said do not wear these.
I ordered two other pairs of glasses from Zenni and Cliclime. Both came perfect and are beautiful.
Stay away from Lenssmart
Glasses
I will never buy from here again. The shipping took over a month. The glasses came they are very cheap and the prescription is wrong. I asked to return them and they will not respond to my messages. This company will take your money. DO NOT ORDER FROM LENSMART.
2 pair glasses
I ordered 2 pair glasses progressive, received them and couldnt see with them totally different prescription than my Drs which i recieved when i had an eye exam 2 weeks prior.
They said send them back and they will refund, i did send them back.NOW they are saying i didnt pay for them in the first place and wont refund. I sent them a pic of where it was on my card and asked why would you send glasses out without payment thats foolish. They keep sending the same email over and over that they werent paid for.
Save your money order somewhere else. Terrible people to deal with. Minus 10
Glasses
The worst company ever they sent me some horrible bi focal glasses and will not give me a return address ..please do not buy from this company. They are scammers won't do anything but send you a auto response email.. Nothing but another scam company..Getting in contact with the BBB ..Horrible Horrible customer service .And will not send me a return address
Eyeglasses
Delivery was fast, however that is the only good thing I can say about them - frames were scratched, and had marks from production. The gold frames look extremely cheap, not like the ones on the website. The lenses were thicker than what I had paid extra for. I also admittedly made a mistake inputting the PD, and the lenses were unusable. I realized later their website showed a slightly different prescription (positive signs instead of negative on the Cyl parts), so I do not know if I input that incorrectly, or if it was changed, as some customer reviews state their prescriptions were changed for them to get more money on recustomization.
Customer service responses have ranged from asking me for photos, different photos, video, if I had tried putting toothpaste on scratches - who puts toothpaste on brand new glasses, or any glasses for that matter?? I circled the scratches and defects in red and labeled them because they "couldn't find them" before they apologized for the frames, although they then referred to them as "broken" instead of damaged. Was then offered to be sent a replacement, before changing their statement to it would cost *more* than my original order price for a replacement. Their refund/return policy seems like a series of loopholes so that they will not replace/honor it, and the customer service appears designed to aggravate/insult until you give up or give them more money.
The only way to contact customer service is through messenger and email, which is a red flag. They do not post their return address, and will only say it's different than the address on the package, and will give you the run around before finally sending it to you. (They were sent from China, return address finally given is in CA - specifically, for anyone else who cannot find a return address online, and is getting the run around from customer service, it is:
5636 Birchbay Ct.
Rancho Cucamongo, CA 91737
Consignee: Lensmart ).
In the end, they tried to say I would have to ship the glasses back to them on my own, and they could only refund for the frames, which is against what their website shows.
After reading the positive reviews, I'm convinced that the majority were either paid, employees, or bots - almost all of them have terrible spelling, grammar, and speech, and have to have been written by bots or someone learning English as a second language.
A complete scam and fraud, do not waste your money.
Glasses
Don’t use this company , look at their reviews , I ordered a pair of glasses can’t see out of them , their phone number don’t work , and I cancelled a order on another pair of glasses I ordered from them that hadn’t even started to be made by them and they won’t refund me my money ..
Glasses
I ordered 3 months ago and still waiting for my glasses … they say it’s been shipped but I haven’t received it nor can I find it on Canada post …
Prescriptionglasses
I order the hye glasses. The description said they were supposed to be metal but they feel very cheap like plastic. They have sharp spots on the ear pieces that cut me when putting them on. I contacted customer service and showed them photo proof. They played dumb and acted like nothing was wrong with them so they wouldn’t have to refund me.
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