Lensmart
Reviews, experiences and complaints
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Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Perscriptionglasses
Whatever you do DO NOT ORDER FROM…
Whatever you do DO NOT ORDER FROM LENSMART.
They have horrible customer service! I purchased 2 pairs of glasses and they produced the lenses incorrectly.
They refuse to give me a refund when they made a mistake.
They want me to pay to ship the glasses back and then they will refund 75% of the lenses and 100% of the frames.
In what world does the customer need to pay because a company delivered the product incorrectly.
The customer service is horrible and they refuse to fix the issue. I tried to have the lenses sent to an address and they cannot guarantee delivery within a 4 week period.
The will also not refund my money for a mistake they made.
They BUY good reviews by sending free glasses to people on social media. The production is a lot longer then stated online. I even paid for a faster delivery and they missed that deadline.
And when they make a mistake the consumer pays for it.
RUN...... do not purchase anything from this company.
FakeTransitionalLenses
This company is a scam. They advertise lenses that are prescription free transition lenses, but they don't actually transition. So they charge you an extra $7 for the transition and then when you get them they don't actually change.
When I reached out to their customer service, I was asked to provided photos, which I did, then I was asked to provide a video in bright sunlight, which I did (you can literally see the glare of the sun in all the photos), and at first they offered to send my a new pair of lenses at that I could reinstall myself, which i said ok to just to be done with it, and then they took it back and said they wanted further proof that the lenses didn't work. After sending what I felt would be sufficient proof to them I decided that writing a review was the only way they might change their tune and start actively helping their customers instead of trying to blow them off and steal their money.
Badsupport
Do not buy. The "support" team will absolutely refuse to give you any information for a return. The "support" phone number is always busy, there is no adress listed amd the "support" team will do the absolute best the can to give you the run around on returns. Be warned stay away.
Prescriptionglasses
Stay away from this company. I wish I read the reviews beforehand...
Placed and order yesterday morning and realized the glasses were the wrong size. Sent them two emails in the late afternoon requesting to cancel the order while it was still pending. C31765660915286357
Wake up to an email this morning saying the order will be shipping soon. They had plenty of time to cancel the order before "customizing" it. Unbelievable. Do not use this site.
Wrongprescriptiontwice
I received glasses and the prescription is wrong they sent me my prescription back ask me if that was my prescription and told them yes it was but its wrong I can't see out of them, first they seem like they didn't want to work with me then they told me they will send me new lenses, so finally after another 3 more weeks they sent them back to me to put in my self, and they are also wrong I know what I can see out and it's not those lenses, I can not see distance or up close. I have tried to get assistance through email customer service and messenger. Both tell me to adapt, like I can change my vision. I just want to return and cannot get help. And of course them taking so long to get back to me they won't refund me, And this is what they tell me its so frustrating...
Thank you for taking the time to contact us.
We apologize for your lenses, but we made them to your specifications and prescription.
Thank you for your patience and understanding.
Eyeglasses
Beautiful glasses on line. Frames were excessively heavy. Description of glasses said large. They were extra large. Prescription was blurry. Three emails to customer service and no response. No address given for returns or working phone number. These glasses cost $100. Poor service and misrepresentation of product.
Glasses
BUYER BEWARE!
I ordered progressive lenses. They arrived late despite paying the addition fee to have them delivered in a shorter period of time. When I did receive them the perscrition was way off. I could barley see out of them. I sent them an email emplaining my problem. They replied that PD is off. Really? My PD is 68.5 yet their site only allows whole number entries. So now they are asking for an additional payment to have my lenses fixed. The problem is more than a 0.5mm PD mesurment however they placed blame on the customer without rechecking the lenses. Beware Compay is located in China and does not offer a return policy. The only way to communicate with them is through email. Based on their lack of customer care and no return policy why would any one want to do bussiness with this company.
Eyeglasseswithprogressivelenses
Like many reviews I'm seeing, I ordered progressive lenses and there was no quality to speak of. They were like a plastic magnifying glass. Couldn't see anything in front of me.
I contacted Lensmart via FB messenger and by email. The agent on FB was only evasive and would do things like send a comma or period to my facebook messenger in the middle of the night so my phone would chime.
Finally I got an RMA and return the glasses by express certified mail. They were received in Ontario on Dec 19. Lensmart will not even acknowledge that they have received them. They actually sent me a photo of someone else's glasses and said, "Are these yours?" I could clearly see the name and address was not mine in the photo.
I tried to make a claim via PayPal, but they would not refund due to the purchase not being eligible and the vendor being a scammer.
I documented everything, took pictures, and have receipts, but that doesn't seem to matter.
Today is Jan 19 and they've had my return for a month. No response to any of my correspondence.
They are a complete and total scam. After a short time you will see that most of the customer photos and reviews on FB and community are from fake accounts.
5 pairs of glasses
I ordered 5 pairs of glasses. The first two were low quality, but okay for the price. The next 3 pairs were awful for quality. The front of the glasses had been assembled with hot glue and it was all over the glasses! Ridiculous! I asked for a return and they did not want to return all the money, but half of it. Their customer service takes forever to respond. After 5 months asking for my refund, I was told I had to pay for the shipping (which costed way more than my order) and I would get half of what I paid for back. This is terrible!
a pair of nonprescription glasses
TERRIBLE. Don't order from this group.
TERRIBLE.
1. I ordered glasses 22 days ago
2. Tracking says it has not yet been received by USPS although a label was created, thus the tracking number.
3. Where are my glasses?
4. I have emailed customer service twice. Each time I get a cut and paste response. I asked point blank, Where are the glasses? Do you actually know where these glasses are on the surface of the Earth? The response is to "Please confirm your order number."
THIS IS A CHINESE COMPANY. I have nothing against the Chinese, but you need to be clear about shipping times and place or origin.
I believe my glasses are stuck on a ship possibly or maybe just plain lost.
The problem is I am at an RV park and took their original statement of 20 days to get the glasses as truth. IT IS NOT!
What is more the customer service does nothing to follow-up or give further info. Please tell me the glasses are coming from China and may well be in transit. Do you have a way to track their location from the time it leaves your factory in China till it makes it to USPS here in the USA? What does that tracking say?
So completely frustrating and I just hate it when companies don't disclose information about who and what they are. I will never deal with this group again. I hope I can somehow get these glasses before I leave Houston in another month. I have very little hope that I will ever get my $76 back if the glasses are lost or arrive after I leave the city.
Date of experience: November 28, 2022
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