Trip.com

Never, ever, ever book anything with these dishonest online criminals. Be careful as they double the price of flights you order behind you back and they use the old small print crap to get away with it. We ordered tickets for a 1/2 hour flight which on most other sites cost about $100 each....with this site it cost us $500m pretty much and their refund fees are about the price of the picket itself. Its just a dodgy Chinese site you have to steer clear of. If you can order tickets directly with the airline you want to fly with.

Chinese Scammers/Trip.com 1 year ago

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I bought a ticket to Budapest from Luton Airport from Trip.com but never received email confirmation of my flight, the flight number, the payment receipt, or any other information concerning the flight.

I called them to ask what had happened, but as I had received no email, no email matching my booking was on their records. I can appreciate that the person on the phone was trying to help, however, when I gave them my card details and the person still could not find my booking I knew that this cannot have been legitimate as a) my bank statement shows a payment to Trip.com that went through on the date in question and b) my internet browser history confirms exactly the payment page on the website I used on that date.

I have disputed the claim with my bank and Trip.com. I would strongly advise you stay away from this service and instead go directly through the airline.

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Akil 1 year ago

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Changed our return date to a month BEFORE our outward date, and will now do nothing about it. They are absolutely terrible, they take your money and will do nothing to help.
I have to put at least 1 star, but I rate them as 0!

They operate under the Travel Agents Act of Singapore under license number 02943, complain to feedback@natas.travel. If there's enough complaints they will have to look at them!

I have made complaints to both NATAS and ATAS.

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Andy 1 year ago

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I had the intention of booking one date, but somehow ended up with the wrong date.

I ended paying for the tickets without realising the wrong date.

I feel that something is wrong with their interface.

Use trip.com with caution.

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Alex 1 year ago

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I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email that was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.

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Jake 1 year ago

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Absolutely awful company. Avoid at all cost. Skyscanner keep pushing their "deals" but that's only because trip.com now own them! My flight was cancelled by the airline and I found their customer service agents to be completely useless. Kept messing me around saying they could book me on another flight, then that they couldn't. In the end it looks like the forced me into taking a refund (that may or may not come) and now I'm missing out on an important event I was meant to travel to. Do yourself a favour and book with a company that has decent customer service and actually cares about its customers. Don't believe any positive reviews you see here or anywhere else.

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Shimrit 1 year ago

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DO NOT USE THEM! I have had a refund that was happily sent back to me from Frontier Airlines, and Trip.com will not refund me. They used their own card to pay for the flight, and so the money went into their account. It's ridiculous and unprofessional. You deal with multiple people, and go in circles. When you finally get through on the phone, you get no managers or real answers, but get promised a follow up call or email that never happens. I have been emailing them for weeks now, and still have not received my refund. Extremely frustrating and infuriating. I have emailed them all the proof of the refund, including all communications with Frontier Airlines, and they still have my refund. Please do not use them for anything. Find a different booking site.

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Warren 1 year ago

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In terms of advice for fellow travelers, I recently learned to be wary of booking through a 3rd party in general; if there are any issues with the flight, the back-and-forth is really taxing and it can be difficult to get a refund, compensation, or re-booked.  The strengths of trip.com is that they answer the phone very quickly and are 24/7.  The downside seems to be that it is very difficult to get an issue resolved as communication is lost, you talk to a new person every time you call, and they will send curt emails that made it seem to me like they weren't really paying attention to my request.  Below was my main issue:

My flight from Cologne to London (booking number 18114538791) flight EW 460 on June 25th, 2022 at 7:30am got cancelled, which impacted my connecting flight, UA 900 from London to San Francisco on June 25th, 2022 at 10:25am.  I purchased the flight from trip.com as one flight, totaling $1,323.80.  I showed up to the airport 3 hours before the flight to discover it was cancelled.  Since I had purchased my flight through a 3rd party, the airline told me to call trip.com for the refund.  I called trip.com and they gave me two options: they offered to re-book me but for a fee due to a change in seats (the next flight only had business class), or they could refund me and I could purchase my own ticket on a different airline.  Once assured I would be fully refunded for both legs of the flight, I told them to refund me and I purchased another $1,347.14 ticket (I purchased the ticket while talking to the trip.com person).  Once I got back from my trip, after several weeks of back-and-forth they said they were not going to refund me for the original ticket, emailing me confusing things like "regarding the above booking, we contact vendor and they told us that the ticket fee and tax of return could not be refunded because departure time has passed. And they didn't tell us the specific cost of the return trip. We are really sorry about it."  On the morning of my flight, I called trip.com and spoke to the airlines immediately upon arriving at the airport 3 hours early and realizing my flight had been cancelled; I just don't even understand the logic of their  statement.  They obviously need to refund my ticket as the flight was cancelled and I purchased another flight based on their promise to refund me.  

I tried to remain calm and respectful throughout my conversations with trip.com (after all, the people operating the phones are just innocent workers), but I have felt increasingly frustrated and treated unjustly.  Overall, it has actually been a tremendously awful experience and I highly recommend avoiding this site.

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Colin Holtzinger 1 year ago

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trip.com sold me a ticket for a flight that departs in 72 hours and the airline says they are "likely" to cancel the flight. trip.com refuses to do anything proactive to re-book my flight on a non-cancelled carrier. I guess they are going to wait until I am at the airport and the airline decides to cancel officially, then I will be in a world of hurt because this company does not stand by its obligation to get me to my destination as the agreed to when I purchased the ticket. After more than an hour on the phone with their agent, the only ideas that have emerged from them are "sorry," "won't," and "no." Sure was a different tune before they had my money.

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unhappy customer 1 year ago

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Don't book through Trip.com!
They advised that the car rental company's business hours were 24/7, however the business hours were 8am-8pm. We arrived after 8pm and the rental company did not want to help us.
The rental company told us they haven't charged us for the booking, but Trip.com does not want to refund us the money. So no car and over £350 poorer...

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Gert Rijsdijk 1 year ago

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