Lensmart
Reviews, experiences and complaints
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Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Prescriptionglasses
Stay away from this company. I wish I read the reviews beforehand...
Placed and order yesterday morning and realized the glasses were the wrong size. Sent them two emails in the late afternoon requesting to cancel the order while it was still pending. C31765660915286357
Wake up to an email this morning saying the order will be shipping soon. They had plenty of time to cancel the order before "customizing" it. Unbelievable. Do not use this site.
Progressivelensesglases
I purchased a pair of progressive lenses glasses from Lensmart. It took over two weeks to receive which I had expected per their website. There is something wrong with the lenses. Everything is completely blurry further into the middle than any pair of progressives I've ever wore before. I've been exchanging emails with them all week asking to return the glasses and get a refund. There is clearly something wrong with them. They continue to email me back with obvious answer questions and pretending that their questions or suggestions will fix the problem. I cannot see out of these glasses. I just want my money back and they keep giving me the run around. I plan to tell anyone that will listen to not use this company. Their customer service is terrible and if there is a problem with your order you may as well count your money just gone.
Wrongprescriptiontwice
I received glasses and the prescription is wrong they sent me my prescription back ask me if that was my prescription and told them yes it was but its wrong I can't see out of them, first they seem like they didn't want to work with me then they told me they will send me new lenses, so finally after another 3 more weeks they sent them back to me to put in my self, and they are also wrong I know what I can see out and it's not those lenses, I can not see distance or up close. I have tried to get assistance through email customer service and messenger. Both tell me to adapt, like I can change my vision. I just want to return and cannot get help. And of course them taking so long to get back to me they won't refund me, And this is what they tell me its so frustrating...
Thank you for taking the time to contact us.
We apologize for your lenses, but we made them to your specifications and prescription.
Thank you for your patience and understanding.
Prescriptioneyeglases
Do not order glassed from this company. I ordered progressive glasses and uploaded my prescription from my optometrist. The prescription was so off that when I put them on it made me nausea. They say they want proof that they aren't correct. There website states they give a full refund up to 7 days. They keep asking for my prescription over and over and I keep sending. Do yourself a favor and don't buy through this awful company!
Prescriptionglasses
I order the hye glasses. The description said they were supposed to be metal but they feel very cheap like plastic. They have sharp spots on the ear pieces that cut me when putting them on. I contacted customer service and showed them photo proof. They played dumb and acted like nothing was wrong with them so they wouldn’t have to refund me.
Eyeglasses
Beautiful glasses on line. Frames were excessively heavy. Description of glasses said large. They were extra large. Prescription was blurry. Three emails to customer service and no response. No address given for returns or working phone number. These glasses cost $100. Poor service and misrepresentation of product.
Glasses
I ordered and paid for a pair of glasses from this company. Cost me around $89 because of my prescription. I waited 3-4 months never received them. I contacted lensmart and they said there was nothing they can do. I had purchased from them several times prior to this order. I found a new company CLICLIME.COM with better glasses, faster shipping, and excellent customer service. They even replaced a pair of glasses that I broke for free, I received my replacement within 7 days too. This company does BAD BUSINESS 👎 SAVE YOUR $
Glasses
BUYER BEWARE!
I ordered progressive lenses. They arrived late despite paying the addition fee to have them delivered in a shorter period of time. When I did receive them the perscrition was way off. I could barley see out of them. I sent them an email emplaining my problem. They replied that PD is off. Really? My PD is 68.5 yet their site only allows whole number entries. So now they are asking for an additional payment to have my lenses fixed. The problem is more than a 0.5mm PD mesurment however they placed blame on the customer without rechecking the lenses. Beware Compay is located in China and does not offer a return policy. The only way to communicate with them is through email. Based on their lack of customer care and no return policy why would any one want to do bussiness with this company.
readingglasses
i received my glasses and could not see a thing out of them. they looked like magnifying glasses and i only wear readers.
i contacted customer service and they offered me 15% off my next pair. I will not be purchasing anything else from this company.
i’ve only had them 2 weeks and i’ve been trying to return them for a week.
this was a waste of time and money.
Eyeglasseswithprogressivelenses
Like many reviews I'm seeing, I ordered progressive lenses and there was no quality to speak of. They were like a plastic magnifying glass. Couldn't see anything in front of me.
I contacted Lensmart via FB messenger and by email. The agent on FB was only evasive and would do things like send a comma or period to my facebook messenger in the middle of the night so my phone would chime.
Finally I got an RMA and return the glasses by express certified mail. They were received in Ontario on Dec 19. Lensmart will not even acknowledge that they have received them. They actually sent me a photo of someone else's glasses and said, "Are these yours?" I could clearly see the name and address was not mine in the photo.
I tried to make a claim via PayPal, but they would not refund due to the purchase not being eligible and the vendor being a scammer.
I documented everything, took pictures, and have receipts, but that doesn't seem to matter.
Today is Jan 19 and they've had my return for a month. No response to any of my correspondence.
They are a complete and total scam. After a short time you will see that most of the customer photos and reviews on FB and community are from fake accounts.
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