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I bought some gifts items and had some sissues which needed the website help. I initially used ther online "chat" window to inquire about a problem, but it didn't take long for me to understand I was conversing with a computer/robot. The robot's responses were not all satisfactory. It kept asking if I was going to respond, even after I had written in a response just a few moments earlier. It was irritating. So I found another option to contact your customer support department by sending an email message. I got a response a few days later, and I was pleased with the service representative's response.