Lensmart
Reviews, experiences and complaints
Total
Lensmart
In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.
Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.
About Lensmart
Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.
Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.
Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.
Channels through which Lensmart can be Contacted
The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.
Products and Services of Lensmart
Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.
Shipping and Return Policies of Lensmart
Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.
Compliments, Complaints, and tips for Lensmart
What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 57 )
Perscriptionglasses
Whatever you do DO NOT ORDER FROM…
Whatever you do DO NOT ORDER FROM LENSMART.
They have horrible customer service! I purchased 2 pairs of glasses and they produced the lenses incorrectly.
They refuse to give me a refund when they made a mistake.
They want me to pay to ship the glasses back and then they will refund 75% of the lenses and 100% of the frames.
In what world does the customer need to pay because a company delivered the product incorrectly.
The customer service is horrible and they refuse to fix the issue. I tried to have the lenses sent to an address and they cannot guarantee delivery within a 4 week period.
The will also not refund my money for a mistake they made.
They BUY good reviews by sending free glasses to people on social media. The production is a lot longer then stated online. I even paid for a faster delivery and they missed that deadline.
And when they make a mistake the consumer pays for it.
RUN...... do not purchase anything from this company.
SingleVisionLens
Placed an order on September 20, 2023, they are STILL “Under Manufacturing”. I have emailed SO many times and they continue to give the same response. Mind you, I have single vision, and I didn’t get anything other than my prescription. No engraving no nothing. Yet they refer me to their website….. that states manufacturing single vision takes 3-5 business days. If I could roll my eyes any harder they would fall out. I was literally going to drop Zenni to come here. Absolutely no way no how. Let me not forget to mention I ordered 3 pairs of bifocals for my husband and 4 pairs of single vision for my daughter from Zenni on September 20th also, and those were delivered on September 25th. Make it make sense.
LensmartisaTERRIBLEcompany
Lensmart is a terrible company. Based on my experience, I recommend you look elsewhere for eyeglasses. You certainly cannot rely on their published return policy. They do not honor it. Customer service is nonexistent. My advice is to avoid Lensmart.
Glasses
SCAM!!! DO NOT PURCHASE! I never received my glasses or an order confirmation number. Once I purchased the 2 pairs of glasses (total $162) they sent a fake tracking number. It's been over 2 weeks and even online in my account it says I never ordered anything from them, but my paypal was charged by them. SCAM
Frameswithclearplasticbifocallenses
TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form; I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT.
Progressiveglasses
Crappy return policy make this company very difficult to deal with. Great prices but no way to contact a human. Don't buy from these folks .Glasses were inferior and customer service non existent.
Glasses
Don’t use this company , look at their reviews , I ordered a pair of glasses can’t see out of them , their phone number don’t work , and I cancelled a order on another pair of glasses I ordered from them that hadn’t even started to be made by them and they won’t refund me my money ..
Eyeglassesprescription
This company is a scam.
THEY RAN MY CREDIT CARD AND THEY HAVE SKIPPED OUT OF TOWN. There is no customer service number to call they will send you robotic emails. Buyer beware.
Eyeglasses
DO NOT use this company!!! They sold me bad glasses three times and will NOT take any responsibility nor will they refund my money. DON'T DO IT!!!!!!
Eyeglasses
DO NOT BUY GLASSES FROM THIS COMPANY. They do not know how to manufacture progressive lenses, sent me lenses that look like I am seeing through a fish bowl. Tried over and over to get a refund. No luck. Again, I urge anyone and everyone not to waste your money on this company. Go with Zenni. My Zenni’s are perfect.
